I used the convenient "text to book a massage" feature. I used my please and thank you's and even included some smileys. I'm a guy.. I don't need to be smothered with gratitude but I felt like I was texting the most macho and brief texter ever!! Not one thank u, or even a "you're welcome" after I said thank you. Either way, she called me and made it right. I respect that. So I edited my post and am giving them 5 stars