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| - I've come here a couple of times while staying at/near the Cannery. Was going to the theater and wanted a bite to eat before the show. My fiance ordered breakfast with scrambled eggs, bacon, hashbrowns, and toast. I asked for a couple minutes to look because I didn't want breakfast (it was around 11ish).
After about 5-8 minutes later (the server walked by our table and took other tables orders and I tried to flag him down 2-3 times), he finally came over to take my order. He brought out my fiance's food in record time and he started eating it--the eggs were overcooked and the bacon was limp and had probably been sitting. He thought it had been already been ready and waiting for another table or something, because half of his stuff was blah, but he didn't want to complain.
I sat there for another THIRTY minutes waiting for my sandwich. My fiance finished everything he would eat off of his plate and his drink. The server never came over to our table to tell us what was taking so long or to offer us refills. After over thirty minutes went by, they brought out half my plate--and said they were waiting on fries. Fries take about 5 minutes to make, max. Seeing as I ordered a whole half an hour before, I am thinking he forgot to put my order in at all and had royally messed up. I ask him to refill our cups and we'd wait for the fries, not that he offered anything else (I would have subbed fresh fruit or chips or something at that point).
When the fries came out, I was half done with my sandwich, my fiance had been done with his meal for about twenty minutes already, and we'd been there over forty-five minutes. The server had also messed up the next table's order pretty badly (whole wheat toast for English muffin? lemonade for orange juice? missing oatmeal?) so I don't know what was up with our server or if he was all there, but it was really sub-par service. He spent most of his time hiding in the back.
When we were ready to leave (the server dropped the check with the fries at the table), we asked if we could get our drinks to go--actually, I asked a passing busboy because our server disappeared again and didn't check on us. He goes, "yeah, yeah, in a minute" as we are on the edge of the booth waiting to leave. We asked a third person to bring us to-go cups, and they did, so we could finally pay and leave. The first busboy was standing at the front chitchatting to the cashier, which was holding up the line, keeping us from leaving. Our server still hadn't come out of the back after dropping off the other portion of my plate to check on us, and we were waiting to pay.
All in all, we had some realllllly slow crappy service here today. We've had a lot of good food here for reasonable prices in the past, and it's always been a good place to stop before or after the movies, but now I'm just tired of the BS. Poor service = no return. Only thing saving from it being 1 star was that my chicken sandwich was really well made and tasty.
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