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| - Ambiance: loved the environment. Arrived at 7:00 pm on a Tuesday, greeted by hostess. Great beverages, and all decorations were set up nicely.
Service/massage: my therapist was great. I had an aromatherapy massage and my friend had a facial. He was personal, calm, and professional. His massage was defined, slow, and of course breathtaking. However there was a lady who was greeting and also cleaning. I didn't like that she was kind of telling me to leave despite that it was closing hour. I paid 10x regular place for great service too. In non-hotel spas, I would only be informed of the closing time, not repeatedly asked to leave/hurry myself.
Policies: it wasn't the easiest thing to book this place. There weren't too many people but it was impossible to book facials, massage, manipedi, etc at the same time for myself, so I had to do only a massage. In addition, regardless of when you come in, if you had booked the appointment at 6, you must come in at 6, or your money will go to waste. No compromise. So it wasn't time convenient for customers.
Overall: great massage and facilities, but a little pricey and inconvenient.
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