I had to write an update to my original review about using them as a Property Management company. I have formally terminated the agreement and in the closing email Dora Pinter, one of the owner blamed me for the issue. Here is what she wrote:
" In closing I wanted to reiterate that unfortunately it was not clear how you communicated your warranty information to us in that short email last year. We need specifics, paperwork, time frames on warranty etc, normally we receive appropriate documentation from our owners as well as they fill in our questionnaire at the onset of management. Had it been more clear in email or had it bed communicated to us when we you signed up for services, we could have avoided losses. "
So to sum it up, Service Star is now officially blaming me for their mistake. Neither Dora nor anyone at Service Star even responded or acknowledged that I sent an email requesting they use Company X for the warranty. I am not a mind reader. Since she never followed up with my original email stating they need to use the company i specified I assumed every thing was understood.
Use them at your own risk.