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  • Prior to our evening we made a reservation online. We specified a booth for health reasons of our guests. When we were shown to our table it was a half booth, we told them requested a booth and the hostess proceeded to tell us that all of the tables have some booth so we should have called to specify. If I wanted to call I would have made my reservation that way. After arguing she led us to a full booth. Strike One After being given menus I asked about the endless fondue, the all you can eat. Our server said that it was a living social deal and not available to us. After looking on my phone at living social I told him I didn't think he was correct and THEN we were given a special menu for the endless fondue. Strike Two While ordering the endless fondue we were told to pick ANY cheese, cooking style and dessert. No mention was given to any upcharges for our choices and yet when the bill came we were charged for our "special" choices outside of the deal. Strike Three We have been going to the Melting Pot for years and never had such bad service. The bill was about $30 more than expected due to staff not knowing their own offers. We sure didn't feel welcome. They are out of our restaurant choices now. P.S. one of us, the vegetarian, left disappointed and hungry. ****UPDATE**** The manager contacted me and made me an offer: I would like to drop a couple of gift certificates to you in the mail. What happened on your visit is not what we do, or who we are. If you could reply with your address, I will get them in the mail this week. ****UPDATE****** received the "gift certificates"....they were coupons that required two entree and two cheese fondue purchases to be used....NO THANK YOU.
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