Not a New Yorker but raised on Bethesda Bagels in Maryland. Tried OBWB today and played it safe with a 3 bagel in a bag to go purchase at 1 pm ( they close at 3pm). The bagel making was done for the day. I got onion, cinn- raisin, and poppyseed bagels. No extras. After opening my bag my onion bagel was covered in burnt onion chips. It smelled like burnt onions so I asked for a replacement and got one that was clearly smaller but only 1/8 burnt onions on it. These bagels were extremely hard to chew! Toasting actually makes them slightly easier to chew. But the next day when I cut into the poppyseed bagel I found at least three large air pockets in the Bagel. Really? If you have never had authentic bagels made in a Kosher deli then you might not realize the difference. The staff member changed my burnt onion bagel for another one but clearly had no comment as in "oh I apologize for that". The owner or manager needs to be there at all times. Doubt I will be back.