Disappointing. Stayed at many Embassy Suites, icluding this one a few years ago. I guess some of the staff are trying but really the management needs to shake things up. Part of the attraction of the Embassy Suites is the "Managers reception" - this one is the most pathetic of all. Yes there are drinks, but not much thought is given to where people can sit and enjoy - plus the "eats" are beyond abysmal - goldfish and pretzels and that's it. Yuk. To be honest the breakfast, and poor attitude of the single egg "chef", leaves a lot to be desired compared to typical Embassy Suites too. Learn from the nearby one at Detroit Wayne Airport folks!
Then there are the racist comments from one of the staff (an old white guy who had no business at the front desk) who insisted (twice) that my wife (black) and I (white) must surely be getting separate rooms. Racist people like that shouldn't be working at a hotel in the 21st century - Hilton fire him please