I've been to Superstition Honda twice in the last year. The first time was to change my break pads and it was told it would be very quick and was estimated approx 30 minutes. They told me they would check in if it would take longer. It took two and a half hours.
I am sitting here a second time having come in for an Oil change and a tire rotation and it's been 2 hours. I specifically asked the guy how long it would take (approximately) and he told me it should take no longer than an hour as this was an "express service". He said he would check in if it would take longer. No check in and I'm still sitting here in the lobby. Ill update my post when the service is complete with the full wait time. It would be fantastic if this place would give you an accurate estimate or at least do us the courtesy of checking in to let us know why it's taking so much longer than expected.
This is the last time I will visit this place. I can not believe how long it's taken them to do a freaking oil change and rotate my tires.
I HIGHLY recommend going elsewhere unless you plan on devoting your entire day for the most basic of services. I surely wouldn't have waited here in the lobby had they set better expectations on the time to complete my services.
EDIT: it took 3 hours. They "lost" my car. Apparently they mislabeled it and I sat in the lobby while the car was parked on the lot this whole time. How infuriating