I think this restaurant would have gotten a better rating (maybe 2 stars) if only I HADN'T spoken with the manager at the end of the night!!
Party of 8. On a Saturday evening. Dining before heading to a movie. The wait staff were impossible to find when needed. After asking for water refills that never seemed to materialize one of our group actually ended up having to share/refresh his glass from a friends glass which had not yet been consumed. Ordered items never arrived (I'm still waiting for my smoked duck salad if any cares to know).
At the end of the meal, while pushed for time to get to our movie it was impossible to get staff to being the check. Needing to split the bill was overly complicated, and to avoid issues, we asked the amount of the total bill, I divided the amount by the number of guests and magically the math worked out to an even $37.00 per person. (The gratuity of 15% had already been added to the bill which I find absolutely shameful however that wasn't my biggest concern)
When we began to debit our individual amounts to cover the bill the staff member began to take issue with my math. Apparently HE had neglected to mention that our bill was ACTUALLY $296.18 when I had asked the amount, and now we would be EIGHTEEN CENTS SHORT on our bill.
Due to friends needing to get to their movie one of our party debited for the extra $0.18 to make the staff settle down. As I paid my portion of the bill I asked the staff if he had a business card for the manager. As he opened his mouth to answer I noticed his name tag, which clearly identified the gentleman as the "manager". On discussion it became apparent that he was NOT the shift manager. Or the weekend manager. Or the floor manager...... He was the GENERAL manager.
When apprised of all of the issues his only response was "so sorry" as he walked away from the table, debit machine in hand........
While the food was acceptable, I'll never return.......