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  • Went directly to the patio as I had my dog with me (5pm). Despite another table (eating) & several people at the bar, I sat for 20 minutes w/o being noticed. No menu, no server, nothing. After flagging down a bartender, it took another 10 minutes for the server to bring a menu - but no beer list (5:33pm). I'm a HUGE fan/supporter of this chain, and this was my first visit to *this* location - but it's hard to think of an excuse for such bad service despite so many staff. Unfortunate. UPDATE: Ordered food to go & the check. Huge mistake. Waitress took my order, brought check. Food came after reasonable wait. Waitress never returned to take check (upright w card). After another 15 MINS (that is, 15 mins after food arrived), had to give it to the bartender. Livid. What a total service failure.
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