This is truly one of the worst TRU stores in the chain. The appearance of the store reminds me of post-tornado carnage and the 'service' is non-existent. We went to get my son a new bike for his birthday. There are many bikes to choose from on display, however once you make a selection you are supposed to take a ticket from the pocket attached to each bike and take that to the register. There were two bikes that my son was interested in and only one had a ticket left. Many of the bikes had no tickets. We took the ticket to the register and we were then told they didn't know if they had it in stock??!! They have absolutely no leadership there and I had to tell them to actually CHECK before I paid for the item! Once they confirmed that they DIDN'T have the item, I asked if we could purchase the floor model. Of COURSE not!! What is the point of displaying merchandise you clearly don't have and then disallow a customer to actually purchase the item!!
I truly believe the store is on the verge of closing based on the condition, the lack of cleanliness and the non-existent customer service. Avoid this store at all costs!