All the artists, staff and the shop are impressive! When you first walk in you can clearly see that this is a business and artists that cares about their clients and their craft. I walked in talked with the staff, looked through all the artists work on touch screen computers to select my artist. I chose Chad. He was very informative and created my orginal peice. You even have the option to securely video stream your tattoo being created to friends. They are even using a new product for tattoo care that covers it in a clear membrane so you can still see your tattoo while it heals. Stays on for 72 hours.