Schedule an appointment. We went on Friday at 4:30pm first & a very kind lady, DMV rep gave my parents the applications they needed & advised to schedule an appointment.
The online way to schedule an appointment was very strange. I figured it out, but could only schedule one appointment for 9:15a Wednesday which was the soonest!! When we arrived the DMV rep took both my parents w/ that one scheduled appointment so all worked out.
Lorna was the nicest DMV rep to help my parents when the last 4 of our phone number was announced & texted to me. She explained all that my dad needed to know about the Tax Exemptions being a Vietnam Veteran.
There were probably 300 people in there, a line heading to the photo department & we still somehow got the first parking spot in the front row! The parking & DMV gods were w/ us & we were outta there at 10:10. Both mom & dad got their pix taken, hassle-free! Excellent experience at the DMV versus 13 times I've been there before.