We've been coming to the hookah lounge for a few years and the service has steadily been decreasing. We continue to come back because of the few employees who have been here since the beginning (who are great) and the great happy hour prices. One person who has been a big part of the decrease in the customer service is the bar manager...at best her service is mediocre. She is rude, doesn't like checking on tables, and is more concerned about feeding her friends free shots at the bar and talking to them. It shouldn't take 30 plus minutes to check back on a table, especially on a slow night. Hopefully they will pull it together because the food and drink specials are great here.