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  • I dined at Hibachi Japan for the second time recently. The food was delicious & our chef was entertaining. The soup is my favorite and the salad dressing wonderful. My entree was perfect and I even enjoyed the pineapple sherbet. My problem was with the service. We waited forever for our drinks and bill, but when I realized we had a new waiter who was obviously overwhelmed, I was quick to forgive. We also received an apology from the manager and a gift certificate, even though we did not complain. He saw an issue and made it right which is great customer service. What I could not forgive was the way he verbally chastised an employee right in front of all the diners. It was not the place or proper way to handle an issue with an employee. He needs to not show his obvious displeasure with an employee to everyone in the room. I felt bad for the young man & feel that the manager should refrain from that in the future. Unfortunately, that was the main topic of conversation at our table, more than the poor service.
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