Charlene is the BEST! If you are looking to get your eyebrows done and you're nervous, look no further! I was a newbie to permanent makeup and I did A LOT of research before taking the leap. If you are unsure, take a look through her IG pictures... and get knowledgable about the procedures she does. Charlene will guide you through the whole process and you will be 100% sure about the brow shape and color before she starts the tattoo. She is an expert, has ALL of the certifications, and is a perfectionist! I was speechless then overjoyed when I saw my brows for the first time. I am so so happy... definitely one of the best decisions I've ever made as far as self improvement goes. I would never ever trust anyone else with my brows! Go for it! You won't be disappointed!