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| - For $15, I expect my burger and fries to taste like actual food, not some alien's imitation of what it might look like. This honestly made McDonalds feel like a gourmet fine-dining restaurant, and I HATE GOING TO MCDONALDS.
The establishment, as well as the chain, seems to be mismanaged and underwhelming at the best of times. Today, while not excessively terrible, was not the best of times.
To start, the cashier had no idea which drinks were still available, and upon asking the manager, I was told that the "delivery isn't until later today". While I can understand this being an issue at a location where there's a high foot traffic, resulting in certain fountain drink syrups running out, such was not the case at this location. When your fridge for bottled drink is 90% empty and the fountain drink dispenser is out of four different drinks, that to me screams of both the manager's inability to accurately anticipate the quantities of food required, as well as the inability to inform staff of the available products.
Moving on, my single order of burger and fries took over 12 minutes to prepare. It would be understandable if the patties were being grilled to order like many chains now do. No, these patties were clearly frozen, and had to be thawed before being served, because once again, these people are completely unprepared to serve customers. It's either that, or sheer idiocy. Given that the patties were not cooked to order, and the fries, which had the colour of twice fried chips but nothing of the crispiness or the texture, I CANNOT understand what exactly took so long.
Moving onto the fries, the limp, soggy, overcooked, and somehow still completely mushy pieces of over salted cardboard that I had the displeasure of putting in my mouth. Since I took my order to go, I can understand some sogginess, but these fires, while fryer hot to the touch, were either microwaved or put under an overheated warmer. They weren't just brown, they looked like they'd gone to hell, partied with Satan, and then enjoyed a nice summer vacation in Cuba.
I would suggest that these people take a crash source in fast food service STAT. This is not the type of place any one should be forced to eat at.
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