I have been a regular at Bruegger's for the past 3 years...all the friendly workers are gone :( It appears they have been replaced by new managment. I have been in the store the past 4 days in a row (even bought a new coffee card for $139) and the manager who has helped me everyday still doesn't remember me :( I guess I was spoiled by the old workers who gave this store a non-corporate feel and miss the friendly small town feel it used to have. Change is not always good.
I hope I don't regret buying the new unlimited refills card.