I was a first time Lowe's customer. I bought a stackable washer/dryer on line for my mother A Sunday delivery was automatically scheduled. I contacted customer service and was assured it would not be delivered on Sunday. It was delivered on a Sunday. My elderly mother was home alone. It was delivered and not tested before delivery drivers left. It leaked all over the kitchen and bathroom, first try. I contacted the drivers within an hour of delivery and was told "it's just excess water in the lines." While mopping up the mess, my elderly mother fell, broke her arm, cut her head and cheek. Lowe's was unapologetic, and would not return her old unit. They were quick to pick up the new unit when they realized my mother hadn't signed for the delivery.