Pros: The food is delicious and the servers are friendly and helpful.
Cons: I often have trouble paying at the register. It frequently takes several minutes for someone to come assist me at the register. What really sucked was on Thanksgiving. I chose IHOP for breakfast because I had a local coupon from the back of my grocery receipt. When I went to pay, after waiting 10 minutes for the cashier at IHOP to put the register drawer together and then wait on other customers, she told me my coupon wasn't valid on holidays. She talked to me as if I knew that and was trying to pull one over on her. She was not personable, and I was confused. After taking the coupon back, I saw "not valid on holidays" in very fine print. I felt embarassed and as if I had been taken advantage of. Not a great experience.