My first experience was positive so I thought I'd spend the extra cash and try again. Mistake! I told the lady that I wanted a 2 on the sides of my sons head and it was more of a 4. I was watching my 4 year old (who didn't get her hair dried, even though it's part of the over priced package) so I didn't notice until we got home. I had to take him to a chain place to get it fixed (for half the price). The "stylist" kept trying to sell me a $40 bottle of shampoo...for an 11 year old. When I finally insisted that we couldn't afford it she said that my son has dry scalp, "but that doesn't make you a bad mom". Really?! Well, being a pushy, rude, unprofessional lady does make you a bad stylist. I won't be making this mistake again.