Boyfriend and I had 2 bad experiences at this location, all due to their lack of customer service. Like others have said, the waiters were completely ignorant. We asked a waiter to check on our order but he gave us this "what?" look and went away. We thought he was still going to check on our order but he never came back. We asked the other waiter to bring us back some change but he never came back with them, assuming that whatever was left from our bill was for tips. I DON'T THINK SO, MISTER! I hate places who expect tips but don't deliver at least decent customer service. Even the greasy Chinese places in Chinatown have better customer service.
I've been going to this place since I was still in U of T (4 years and counting) and I noticed that their quality (both in food and service) has deteriorated SIGNIFICANTLY. And forget about the quality, even the quantity has been reduced significantly as well. $6 for a small mediocre pho is just not worth it. I haven't been back to the Spadina location for awhile now, maybe I should give that one a try again.
Overall, we would NOT be coming back to this place in the future. One of the worst places to eat in downtown Toronto! :(