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  • OMG! We have been loyal customers with ATT and on April 29 we decided to cancel our service. We called and was advised okay your services are cancelled and no more deductions will be taken from your account. The woman also said we would receive a envelope in the next 10 days so we could mail in our access card. It never happened. Our account was charged today again 16 days later. We called and spent another 30 minuted on the phone answering another string of questions to try to find out why we were charged and in the process the representative disconnected us! We called again and spoke to another rep who went thru all the ways to keep us and still we said no and we want our service cancelled... This time we were told okay but to hold to finalize our request and was transferred ... seriously!!!!!! We held 37 minutes this time and the next rep started all over again.... My husband said No!!! 4 calls, Over 2 hours overall and an extra charge on our card because they couldnt get it done over 18 days ago!!!! Bad business and horrible customer service Direct TV!
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