Refund was processed by merchant and got credited in my account. Updating my review.
--------------------------Below review is not for the Actual Commute Service------------------
they should get 0 stars. I have made a online reservation three weeks back. I had to cancel my vegas travel plan due to work commitments. I canceled the reservation on very next day and since then (over 3 weeks) no refund been posted on my account. Tried calling their account section and they told me someone would get back to me. Nothing.... Avoid it.