| rev:text
| - I was looking for a long term auto detail company who prided themselves in quality customer care and could do the job right the first time. My old auto detailer retired and sold his business so I needed another. I found Elite Mobile Detailing online and decided to give them a chance. Since I have several vehicles, I decided to give them my dirtiest as a test to see how well they detailed cars. I scheduled the appointment for 10 AM on a Friday.
I will start with the pros:
1) Carpet and seats were very clean despite being dirty. They did a nice job.
2) Exterior paint looked fantastic. Most of all the surface scratches were removed with very little spider webbing.
3) Detailers were nice.
Now with the cons:
1) They were late! This is a big part of customer service for me. They called me a few minutes before my appointment time and said they would be late 45 minutes. They arrived at my house an hour and ten minutes late.
2) Bottom 2 inches of windshield was left dirty.
3) Instrument panel was missed
4) Emergency brake was missed
5) Wheel wells were not done
6) Wheel covers were not completed (2 out of the 4 had significant buildup and old dirt)
7) Middle section of roof not polished
8) The carpet took 2 days in 100 degree plus weather to dry out.
9) The inside of the car reeked like mildew after the car dried out.
10) Customer service is absolutely horrible
I contacted Christian, the owner, when his employees arrived late. He said that they were running late from another job and that was normal. I asked what he could do to keep me happy since I was very upset that they were more than an hour late. He said he could discount additional services. Discount!! I spent many years in customer service and one of the first things a manager should do to defuse this situation is offer 1) a discount in the original service price or 2) throw in a free service, not a discount.
I tried to get a discounted cleaning because they were late and Christian told me absolutely not. He simply offered to either clean the seatbelts for free, or the headliner. I asked about the engine compartment and he said he would discount the service but would not do it for free. I clean my engine around four times a year and it wasn't even dirty.
We went back and forth and Christian agreed to do my seatbelts free of charge. I told him that I was upset and the reasons why I was upset. Christian did not want to listen and was very argumentative making excuses for every comment I had.
I allowed the detailers to do their job and they did well. However, after a more detailed inspection, I noticed the aforementioned issues. Most of them were not a big deal but the biggest issue and the one I am frustrated about came after the car dried out. The smell was horrific and unbearable. I went out and bought an "odor bomb" which helped but the smell has not completely dissipated. After two days, the small is back.
I called Christian back and left a voice mail. Christian than called back and spoke with my wife. He was very argumentative and said the smell was because the carpets were dirty. What? Are you serious? I have had my cars detailed several times and I have never smelt this mildew smell. He said he could come and fix the smell...for a price. It was his companies fault the car smells and he wants to fix the problem by charging me more money to get rid of the smell they caused. Seriously?
My wife was very upset because he was not willing to fix the issues for free. He wanted us to pay to fix the issues.
I spoke to my previous detailer who retired and asked him what he thought was going on. Without hesitation he said "oversaturation of the seats". He explained the carpet will dry out relatively fast but if the seats are oversaturated, the surface of the seats may dry but the pad beneath will remain wet, causing the smell.
I am absolutely dumbfounded that he would charge to fix the smell that was caused by the carpet cleaning. If you read through the negative comments about his business, you will quickly realize that Christian does not take responsibly, he will blame the individual customer. On several reviews Christian stated "On My Company (((WE GUARANTEE OUR SERVICES!!!)(THE SATISFACTION WITH OUR COSTUMERS IS OUR TOP OF PRIORITY!!!" If it was your top priority, you should fix the issues (for free). If you guarantee your services and you fall short of accomplishing those services, you should fix it. That is simple.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)