I never write reviews on yelp but I got an account to write these specific people a review.
So if I could I wouldn't give this establishment a single star after what I witnessed today. I have never seen such terrible customer service. Honestly I am still in shock after what I heard. Today we were told that if we weren't back in time that our car would be towed after we gave specific instructions to the person cleaning it and we tipped them extra. We didn't ask for something outrageous. John was unbelievably rude towards us and kept threatening to get out car towed and taken to an impound lot. He also said that we could have our money back (we didn't get it back) So we are sitting there waiting for our car to be done when the other manager comes up (Sam) we open the door and he says to never come back here again. So we basically got told to never come back because we asked for the car to be moved to a different lot after they were done so we could get our car. I have seen them do this for other people because I know people that work there. But suddenly they have to give us attitude. So after we got told to never come back we asked for our money back and all Sam did was walk away and not say another single word. And yet I thought they cared about customer service. Apparently not. This business is filled with assholes who half ass their job as is. I WOULD NEVER EVER recommend this place to anyone else. The price isn't even worth it because of how rude they are. If I could I would have this establishment taken down or at least get managers who actually care about the customers and don't just put on that fake smile. I am appalled by this establishment. Never ever going back again.