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| - Thank you Taco Local. Thank you for leaving my boyfriend and I waiting at the hostess stand for over 15 minutes with no acknowledgement at all, not even a glance our way from an employee, while 2 or 3 of your staff hung out at the front and chatted with some friends. Thank you for this, because instead of continuing to wait and be ignored, we simply left and went to Willoughby Brewing and had a wonderful meal with friendly staff. We were much happier there than we would have been at Taco Local ultimately, so we thank you for that. (I'm sure WBC appreciated the business too.)
This was our 4th or 5th visit to TL. Our first visit was OK. Some of the food is pretty tasty and the prices are reasonable, but the service left a little to be desired. Our server seemed genuinely annoyed to have to take our order and bring us drinks.
We chalked it up to "Hey, maybe she's having a rough day," even though the place wasn't even close to being crowded and she wasn't the only server working. Benefit of the doubt though.
A friend from out of town came to visit, and knowing she'd like the veggie options there, we took her to TL. The only notably bad thing was that we had to ask twice for the queso we ordered with the chips and salsa. It finally came with the meal, when the chips were mostly gone already (and they're not complimentary, so no refills on chips). We did get an apology for that. No offer for credit or anything, but an apology. I'm not one to ask for things to be taken off my check, but I always appreciate when staff recognizes that an issue like not actually being able to eat the item ordered in the way it's intended probably deserves some sort of credit or discount... but I digress.
Every other time we'd been there - not counting last weekend - the service was really just... bad. Every server we've had has either screwed up the order (and I don't mean the kitchen - I mean forgetting to bring us something or bringing the wrong drink order) or has been so inattentive to the point that we had to flag her down for the check.
It's sort of set up like a fast casual sort of thing, so I don't expect that we're going to get the most awesome service ever. But I don't think asking that our order be correct or a server that doesn't think it's a complete waste of her time to be doing her job is really much to ask, even at a fast casual place.
The food is OK. The idea is great but the execution is inconsistent (have had the rice under cooked to a point of it being inedible, one time the pork was fantastic, and the next time it was bland) and most of it isn't as good as the description makes it sound. But I like that there are lots of options, and it was good enough that despite crappy service, we kept going back.
No more though. Last weekend was that final straw... Sunday afternoon, about 1:30 or 2 PM. There were 4 or 5 tables seated, and a crowd of about 7 or 8 people hanging around at the counter. I thought at first they were ordering or waiting on to-go orders, but they were chatting and laughing with the staff, so I don't know if they were just visiting. The place was not busy... we stood at the front for at least 15 minutes by the hostess stand (there's no sign that says seat yourself, and there had always been a hostess in the past) -- we were there for a little longer than that because I didn't start timing it until it felt like we'd been standing there for a while.
In that time, not one member of the staff even glanced our way. I don't even think they knew we'd been there and left.
Since none of the staff appears to want our business, we've decided we won't give it to them.
This is especially odd to me because this restaurant is related to Local Tavern -- we have been to several of the Local Tavern locations and had nothing but good service and good food there. I guess we're seeing the difference a bad manager can make.
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