I would rate lower if I could. These people do not know how to cut hair or keep customers in order. They have messed up my boys haircuts so often that I now take them elsewhere. My cut is simple, a 2 on to & 1 on the sides. I still went there because it was convenient. Today I checked in online with a 17 min wait. I ran into the store next door then went to great clips. That usually means you'll have a few mins wait as it "holds your place in line". After I checked in & was told it would be just a moment. Then I watched as 4 other people came in & were taken back before i was. Now this wouldn't be all bad as 3 said they checked in online. It was possible they did so before I did (although not likely). The other guy did not check in online & was told it would probably be abt 15 mins. As I sat there over 15 mins (what is the point of the online check in at this point) and waited patiently, they then call the guy who did not check in online & arrived about 10 mins after me. When I said something as he was still standing there, I was told I would be next. This is unacceptable. I walked out. They will never see another dime from me or my family. I highly do not recommend unless you want a bad cut or your time waisted. There is a barber shop in the same plaza on the other side of Albertsons that will take care of you in a timely manner & won't give you a bad hair cut.