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  • I normally love this place, but it's clear that service standards have gone downhill. Today, my wife and I intentionally planned a late lunch at Oregano's to avoid the rush. We were quickly seated since there weren't many people there, and ordered a large margherita pizza with light cheese, extra sauce, and two garden salads. We made a point of ordering with their light balsamic dressing to avoid added sugar, as my wife has a medical condition. I opened my wrapped silverware to find leftover food caked and dried to the knife. I asked the waiter for a replacement set, and while he did get it, he didn't say a word; just dropped the new ones and walked off. As the waiter left, and I suggested my wife check her silverware also. It was a good thing I did, as hers was easily three times worse. I couldn't believe the dishwasher did such a poor job and didn't catch this problem, and neither did the person who wrapped the silverware! Inexcusable. Our salads arrived and were great, but I noticed my dressing had normal consistency, but my wife's was extremely thick, like chocolate pudding. When our pizza arrived, we asked the girl who brought it what the difference was in the dressings, since we had ordered the same thing as one another. "Oh, the one your wife had is our HONEY BASIL," she said. WTF?!! So, great, now we have to race home and monitor her sugar levels and possibly make a trip to the ER. We pointed out this problem and that we'd specifically ordered things to avoid this, asking them to wrap up our pizza to go since we couldn't sit there waiting to see how she'd react. All this time, not one person said "I'm sorry," or "Oh my gosh, we are so sorry for this!" The waiter rang up our order and presented us with the check, but didn't say a word or even make eye contact. Seriously, this guy, from start to finish, couldn't have been more disinterested in his customers If he tried. We paid and left, but as we walked out I did bring this to the attention of one of the managers, Nicole, and thankfully she at least apologized for what occurred and said to ask for her next time we're in. Not sure there will be a next time, but we'll see. Plenty of training opportunities here, Oregano's - I sure hope you guys can turn this place around.
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