They were 20-30 min late picking me up from the body shop, they put a $50 hold on my credit card then went ahead and charged me erroneously $119 for the rental, I never authorized the charge, they called me AFTER they charged me and said "hey, this is what we're charging you", even though the rental was part of an insurance claim. They made a mistake in charging me for the rental, instead of charging it to the insurance claim, then were extremely unhelpful in resolving the error. 3.5 weeks later I am STILL waiting for my refund. It was they who made the error in charging, yet they are telling me I need to resolve it with the insurance company! Someone hit my car, I'm the victim, and I'm further inconvenienced by enterprise not paying attention and taking my money. Not a good experience at all.