First, let me say that Italian eateries appear to be a dime a dozen. "Italian" has become watered down into a bland mix of spaghetti, lasagna, pizzas and some bland salads on iceberg lettuce. I got tired of these so-called Italian restaurants eons ago. But someone suggested Fazoli's so I tried it. YUCK! It fits right in with the bland, pseudo-Italian stuff I've been talking about. Does that mean the food is bad? Not necessarily, but you can see from my review my basis for judging it unsatisfying. It's just kinda nondescript, nonspecial, "blah" to me. But that type of blandness could make it a good choice for a group of friends or a family with kids who want a casual dinner with familiar foods.