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  • All around bad experience. Though they received a doctor's referral with specific areas for MRI, they only did 1 of 3 areas saying insurance only approved one area, which was incorrect because they did to read the order correctly and only requested one area. I had spoke on the phone with insurance and received benefit coverage approval in writing. I spoke to the office manager after my scan who said she would research and get back to me. I waited in office for another hour with no response, and asked receptionist to have her call me. No response. I asked also that results be sent to both my doctor and PT. I called the day before my PT appointment to see if they had received it and they did not. I called Simonmed to follow up and ensure it was going to be sent. Couldn't reach the desert ridge location directly and had to be transferred. Spoke to scheduler at desert ridge who took information and said I had 2 appointments for the next day, which I had no knowledge of. I called the main scheduling number to find out about the 2 (unknown) appointments and cancelled them. Day of my PT appointment I went in the desert ridge office to get a copy of my MRI results since PT had not received the results. The receptionist made a note to send to my PT again. I requested a copy and they would not email it to me, and didn't think to print it out for me. I argued that I requested it 3 times for my PT and still they had not gotten it, the office manager never returned my call to clear up why all 3 areas didn't get scanned, and magically I was scheduled with 2 appointments without my knowledge and that they should show some kind of customer service by providing me with a copy of my report. Finally they "made an exception" and emailed it to me. I question their professionalism and felt the hassle for services was beyond acceptable. I do not recommend their services. Go with a company that knows what they're doing and cares about customer service. You work hard for your co-pay, and your insurance should not have to pay an incompetent company that doesn't provide professional services.
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