It pains me to write this review, this experience was one of the worst hotel experiences I have ever had.
First off, if you book through expedia, you can't have your spouse check in for you. It has to be the person listed on the expedia order. Unfortunately, what that meant for me was checking in at 11:45pm, instead of 4pm with all of our luggage after working a wedding for 10 hours.
Second, the check in line wait was dreadful. We asked for a non-smoking room, which was pretty far from the registration desk. Upon getting closer, there was a couple in front our room hanging on the floor of the hallway. Our room was below average and smelled like smoke. It didn't help that the next door neighbors sounded like there were 20 people in there. Too noisy so we asked to be moved to a quiet room.
The staff was helpful in changing the room and the new one was decent looking and smelled MUCH better.
The room service was good and our server was friendly.
I love everything having to do with Egypt and pyramids, just not this place.