I've eaten here many times now and figured it's time for a review.
Here's what you need to know:
The food is very good. I would put this BBQ up against any fine BBQ establishment in the valley. My favorites are the prime rib, moist brisket, and catfish (which blows away Texas Roadhouse, yuck). I don't think you can go wrong with anything on the menu. Be sure to check out their daily specials, it's a great deal.
The servers are great and do a great job, never had a problem.
Yes, the presentation isn't the best but, I'm pretty sure this is a BBQ restaurant and if you have higher expectations for this type of joint then you are reviewing the wrong type of restaurant. Go to a good Kansas city BBQ place and see what they serve your food on.
Tl;dr
Great BBQ, great prices, great service.