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  • My experience started at the road show in Henderson at the Fiesta. We just stopped by to take a look because we eventually wanted to buy a Travel trailer. Right when we got there a salesman approached us and took us to the trailers that we wanted to look at. We found one that we really like so after some talk we jumped into it. After filling out the paperwork, we then noticed that the door had a sold sign on it and the salesman had to have saw it when he opened the door. We asked about it and he said it would work for us because we could get a 2018 for the same price. Turns out that was incorrect. It was going to be $5000 more but they gave a few discounts so we were more ok with it. They were going to have to bring the trailer from up north somewhere so it was gonna be a few days. Then on Monday we got the call that the loan was approved but interest was going to be over a percent higher. Not happy with it we were still willing to do it. My wife and I are usually only off 1 day a week together. We told them it would be 2 weeks before we could pick it up due to our schedule and the second part of the down payment. They became upset and said that was too long. We moved stuff around so we could get it that coming weekend. Long story short, I had to keep calling them to see if it was delivered. That weekend passed so we were shooting for the next weekend. Finally it was brought in on Wednesday and the guy I dealt with at the road show said that someone from BlueDog would contact me on Thursday. No one did and I tried to call but no answer. I went to the store on Friday and was there a couple hours before they found it and i was told it was not possible to get it that weekend. Our next off day together was in a week and a half. I went home with plans to go Saturday to sign papers. They also told me we had to sign papers and show insurance on it before we scheduled a time to pick it up. So I had to have insurance on it for a week and a half while it sat on their lot. Saturday morning we decided to just cancel the order and go to Johnny Walker. The manager talked to my wife and told her we were not going to get any of our deposit back. He then said he would call back and hung up. There was no "I'm sorry what can we do to change your mind." Just a "your not getting money back" and no call back. We were upset at the interest rate, the horrible customer service, and the lack of communication. Needless to say we would have gotten it after the date they became upset with us picking it up saying it was too long. After a couple days, we got a call from corporate in Texas. He claimed that that isn't how they do business but it obviously is here in Vegas. I really wished i would have looked at the yelp reviews before I attempted business with them. Please go to Johnny Walker RV and ask for Steve.
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