I pulled into Big O Tires yesterday for an oil change. As I walked in, I was greeted by the store manager Andy. Andy is one of the nicest, most honest guys I've come across. Immediately I felt I could trust him and he wouldn't try to replace or repair something that didn't need to be repaired just to make some extra money (like a lot of places would do when a female walks in). Within minutes my car was taken back for the oil change. The entire time I was waiting, Andy kept me informed of the progress. When asked if my oil filter needed changing, Andy advised me that it did not need to be replaced, it was still in good shape. This rarely happens. It seems every oil change I've had prior to going to Big O Tires, I ALWAYS needed my oil filter changed. I cannot thank Andy enough for the great care and the compassion he has for his customers is evident. Andy is knowledgeable, friendly and just a great guy. I will never go anywhere but Big O Tires.