Been here a few times with friends and with my boyfriend just most recently and it's usually always crowded no matter what time of the day. Although coming right after work typically means no wait and being seated right away.
There was a slight light situation where some of the light fixtures needed replacing but once the light was replaced, the place went from being a dimly light romantic restaurant to a slightly more light.
The shrimp pho that I got was surprisingly topped with some baby bok-choy. Normally when I ask for no toppings of green onions, white onions or cilantro, it's always just plain noodles and meat with the broth but I do actually like veggies so I was happy that it was topped with some veggies!
The waiter must be new because halfway through eating our meal, he just came and dropped off our check. Granted, we were in a rush to finish, but it always leaves a strange feeling when the waiter drops a check without saying no rush (as if there's a timer on the table and we have to leave soon).
All in all, the food was still delicious and typically some of the more veteran waitresses are really nice so I enjoy coming by whenever we get the chance!