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| - Wow, super surprised to see the negative reviews, not sure if they changed things, or if some of the bad reviews are bogus, because my experience was perfect.
My pool pump was making a crazy loud noise, and then just shutting off completely. Like others, I have a home warranty through Old Republic, and I placed a service request. I had previously placed a request for the same problem, and got a different company- which was a nightmare.
As luck would have it, I got an email back from Old republic saying Aaron Pools was going to take care of it. About an hour after getting the email, I got a call from Stephanie, who was super friendly, and helped to get me on the schedule. The day before my appointment, I got a reminder phone call from her, and again she was very nice and answered all my questions.
Today, Weston showed up to look at the pool pump. He spent time explaining what the probable causes of the failure were, and he began his diagnostics. Weston was super friendly and answered my million and one questions. After just a few minutes, he identified that the motor was cooked. My options were to put in a refurbished one, or for a minor fee get a brand new motor. I opted to get the new motor, and Weston didn't put any pressure either way, in fact he suggested going with the refurb, so I was only out the cost of the copay. Weston installed the brand new pump, and when I fired it up, I have never heard such a quiet pump, and my pool vacuum was swimming around so fast I thought it was on bath salts.
I really appreciated the customer service, support, and professionalism from Weston and Aaron Pools. I would have NO hesitation in recommending them to a friend. In the world of home warranty repair, we know that it's a crapshoot, but it's nice to win once in a while, and with Aaron Pools, you have legit people taking care of your summer survival tool. Thanks Aaron Pools, I appreciate it!
(Footnote. I can't help but point out the majority of the negative reviews are from people with limited or no profiles, or only one or two reviews and no photos. In the Yelp community, these are called "Orange heads" and honestly you need to strongly consider the validity of their reviews. They could just as easily be employees of a competing business. I always put more stock in reviewers with a good history of reviews, and Elite status reviews are usually very legit. Good luck!)
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