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| - I've written this out so many times and each time it goes on waaayyyyyy to long. So let me put it this way. Truly the most disappointing experiences I've had with a health provider. They're so-called communication would be laughable if not for making my life so God damned difficult! Whenever they make mistakes, and in my case, they make a lot, they blame it on Goodman & Partridge being in a different building and so they get lots of things wrong because they can't effectively communicate. I'm so tired of that excuse because it has become clear that they have no intentions of making that system any better and therefore reducing confusion and their mistakes. They appear to like blaming all and everything on what I believe is try a benign inconvenience and one they really could fix and improve on, if they wanted to, but they obviously don't.
After speaking to their triage nurse on Saturday, related to increasing pain due to my need for surgery on Tuesday...
Oh. Wait. I have to get this out there too. I'm told by Dr. Grier this past Wednesday that I need surgery. I ask when. She says they'll call next week. I return a call from their scheduler Thursday. No one calls me back. I call again Friday. She asks if I ate anything or took my medicine? Yes I have, why? Oh darn, she wanted me to come in for the surgery? WHAT? I don't have anyone to come with me as this is no notice at all. She says, but your in pain. I say, no kidding, still, I have nothing prepared. I was told next week. She says to go in on Saturday. Fine. I call my fiancé and he gets the day off. She calls me back hours later explaining that while she was waiting on some other doctor to agree to my surgery, as it would not be dr. Grier, she lost my Saturday slot and now I'm to come in on Tuesday. I really wish she had her act together before putting me through all this bs but fine. Tuesday. Fine.
So the triage nurse gave me instructions related to pain medicine and assured me that she would note my record so on Monday Dr. Grier would see her notes and make the appropriate adjustments for me.
I came in for my appt. At 11:10 for the sole purpose of taking care of my medicines before surgery tomorrow. My pain doctor already knew dr. Grier and had already okayed her writing me certain scripts as she had already done so only two weeks ago without a problem and before I had told my pain specialist about her. NOW, I had not only spoken to my pain specialist, I got the exact numbers of medicine that they were comfortable with her writing for.
So. Everything was in order. I was there for my appt and better prepared even than last time. So easy peasy, right? WRONG!! After nearly 45 minutes of waiting and watching patients who came in after me go in and then come out again, I asked about my appt. I was told that she was backed up, that there was no notes from the triage nurse from the weekend (but that was normal. Did I know this happens all the time because the triage and appointment people are at different locations? UGH!) and they didn't even know why I was there to begin with, although I had an appt at 11:10.
I calmly explained (for the 4th time to these frigin people) that I was there to pick up my pain medicine as I was going to be a drooling fool tomorrow and I wanted to be certain that everything was arranged as my particular situation may make another doctor, as the surgeon who will care for me tomorrow might and who doesn't know me as Grier does, confused. I even tell her the okayed doses and amounts from my pain doctor are. I even offer that she can skip my time if she could just kindly write out the script, like she did two weeks ago, and I would happily return to my bed and heating pad.
She disappears for 20 minutes. Upon her return, I am informed that she won't and she said there was no explanation. Of course there wasn't, there was no reason to say no if she understood the entire matter. Which she didn't. Without being in the room I already know what quite likey happened. She mish mashed my entire message and as apparently the triage notes were gone she had no idea of the entire scenario. Plus, it was almost lunch time. I decided to stay and explain myself to her face to face. I was assured that my place in line was as it was before, she would see me next for sure. Appointment arrival 11:05 - Appointment time 11:10 - Told I was next 11:55 - brought into room 11:59 - Sat in agonizing pain until 12:50ish - Stormed out a minute later. Staff are shocked that I was not seen yet but helpless to do anything as the "doctors do their own thing."
I really don't know what the hell that means. You mean to tell me that no one could run back to the lunchroom and kindly remind her that her patient had waited two hours for her and was in too much pain to wait any longer? Apparently they couldn't, as they didn't even apologize as I exited the office. Truly horrible! If I didn't need this surgery 2 weeks ago I would completely wash my hands of this place!!
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