What a relief. You know that feeling when you finally need a really important but common service, you don't have even a slight clue as to where to go, the options are overwhelming, and you really can't afford a "trial and error" that results in error? Tailors and dentists come to mind. Veterinarians also fall into this category for me.
My hound developed a large mass on her hind leg and from the first phone call to Blue Cross, I had a very reassuring feeling that she'd be in the right hands. Our first visit was a slam dunk - my hound warmed right up to Dr. Ryan who walked us thru our options in a very knowledgeable and comforting way. Three days later, we dropped her off, had it removed, and we are on our way to recovery.
Though the lump saga is far from over, I'm confident this is the best place to be dealing with it. The staff is friendly to both of us (owners need just as much TLC as pets in these situations), and the location is convenient. We'll be patrons/patients for a long time.