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| - I literally only downloaded yelp to post this because I received no restitution or sympathy for my poor service from a manager at this location. So maybe the GM or corporate will see this! My friend and I decided to grab a bite to eat on a Saturday night and she recommended Native Grill because she had previously been to other locations and she really enjoyed them. When we walked in, there were maybe 5 hostess and servers standing at the host stand. Me working in a restaurant I didn't think much of it because I totally get that when you're waiting for the dinner rush to start things can be boring. The dining room was pretty empty there were maybe 5 tables seated in the main dining room and 2 tables sat in the back room. Because it was my first time here i'm not completely familiar with the layout I don't know if there was another section of the restaurant where it was more busy but from the looks of all the employees standing up front, it was a slow night. The hostess sat my friend and I and told us our server was going to be "Spencer" who i assumed was the server standing at the booth next to ours, as he was helping his other table I didn't expect him to drop everything and greet us, as I said, i also work in a restaurant. But I was wrong, apparently he wasn't our server, as we watched plenty of servers walk back and forth past us, not one came over. Then it came to our attention that about 6-7 servers and hostesses were still standing at the host stand. No hostess went to our "server" to check if we had been waited on, no other server greeted us to get us started with drinks, until NICK came along. He noticed my friend sitting at our table STARING at all of the employees at the host stand who were doing nothing. He told us he wasn't our server but he would get us started with some drinks and we REQUESTED he be our server that moment because it was clear no other employee there had any intention of serving us. Nick was awesome and timely and got everything right from that moment on. He went out of his way to help us because he saw that NO other server was going to and I think that's awesome because it was clear or table was not in his section and he waited on us anyway. Shout out to Nick. Anyway while we paid we spoke to a manager, we didn't get her name but she was a skinny younger woman with brown hair and a tattoo on her arm. We told her how her staff stood there talking, while we sat un-greeted for 10 minutes and she stood there nodding her head like she understood what we were saying but didn't care at all. She had nothing else to say other than "sorry" she had no explanation as to why it took so long and no sympathy or intention of correcting her staff. She honestly seemed like we were bothering her because she was standing up front conversing at the host stand too. We didn't expect anything other than a sincere apology and we didn't even get that. I'm not sure if they just thought we were two college girls who "weren't gonna tip anyway" so who cares what we think but it's super unfortunate that this place has such horrible customer service when that's what restaurants are all about. We definitely will not be returning to this location because the management is horrible.
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