I feel badly writing this review as I think they are trying to get their act together but we had a pretty miserable experience. Called for takeout- they told me it would be ready in 20 minutes. Arrived 25 minutes later (even waited that extra 5 just to have it be ready). Needless to say 40 minutes AFTER that we left with our food. The place was weird inside. People were confused as to what they should be doing and yelling at each other in the kitchen. We should've left then. The guy answering phone was clueless. He told me "we don't make it til you get here so it's fresh." Huh? You told me 20 minutes on the phone?
They had a half price pizza deal in October so we ordered 4 pizzas. I asked on phone what size they were and was told 12 inches. These were definitely NOT 12 inch pizzas but maybe 10 inches. The prosciutto was inedible and had to be removed. Everything else was pretty salty and the only pizza that was passable was margarita. But the weirdest part was one of the pizzas had been sliced across the top- like half of a slice was sliced off. What happened? Was it dropped? Who knew?
I called and the clueless guy answering phone was snippy and told me they were running behind and on and on. He didn't know what happened to my pizza (didn't believe me?) so I offered to text a pic and he said fine.
He called back and admitted a piece of the pizza burned bc it got one of the coals on it so they lopped it off. Wow. How professional. If he would've just told me when it happened what happened and then offered to remove from bill etc I would've been more sympathetic. But he was rude and snarky. So I said obviously you don't care about building your business again bc you've just lost some customers.
Now to be fair he did call back and apologize and offer us a pizza and bottle of wine on the house next time. The thing is, even with free pizza and wine I doubt we'd be back....and that says a lot.