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| - This is probably the dustiest and nastiest hotel room (1023) I have ever paid to stay in and I regret it and will never stay at westin again if I could help it! My allergy and my 6 month daughter's allergy went through the roof. I can't believe they are allowing this room to be rented out for such a dirty room. We ended up cancelling all the rest of our stay on this hotel. Plus, the "resort view" that is specified is nothing but view of the walk way and the uphill sand behind it. What a disappointment.
The HVAC unit didn't work properly, no heat only cold. We had to call for their technician to fix it while we were there and the dust from the unit while it was being fixed flew all over the place which added to, again, being the dustiest and nastiest hotel room I have ever been in.
The fridge was not working at all and had to call to have it replaced.
Their high speed internet is merely like a dial up (very slow).
Their front desk personnel did not gave us the food vouchers for breakfast which was included on the booking and we were told that it is not included until I showed them what they had us booked for. Also, the front desk lady could care less with our situation (that it was dirty and hard to breathe on that room) when we asked (several times) for another room at another level...we're only told that "we are sold out" or "full capacity" or "no rooms available"., hard to beleive when looking at the booking sites it shows rooms available.
With all the things that wasn't working properly on that room we stayed in, I even wondered if they had rented it out before us or has it been sitting there for a while without being used.? Nevertheless, if they want customers to keep on staying with them, they should take care of their product that they are selling. As of for me and for my future bookinh arrangements, I will choose not to book with westin (and certainly with this hotel) again if there are any other hotels available.
I ended up running the hot shower and taking myself my daughter to the bathroom so we can breathe some humid air that helps with the allergy. I would have taken my family out of their had it only been earlier and not past midnight already. I had to run the hot shower several times that night to humidify the room and helps with the allergy with the dirts from the room!
If you ever decide to stay here against your better judgement, don't stay on the lower floors and I suggest have the room vaccuumed and dusted again while you are there!
Add:
After the original review was posted, I received a "compliment" (but was actually the opposite of a compliment) from someone named "Sammy S." (Not sure if related to business or not) that said to the effect of 'we did not die on our stay here and should not bad mouth the business'. - my answer to Sammy S: I hope you experience what we had to go through and maybe think before "complimenting" about someone dying. I do not and I think neither does the business would want someone to die...if you think properly, reviews are important so that businesses knows if there is something wrong that can be addressed and be made better and it is up to then to act on it. If you cannot handle reading reviews not to your liking, then I suggest not reading reviews at all. This is my review based on our experience, I am not making stuff up to bad mouth the business. I paid for the said stay, not you, and you do not have to read my review.
I have to add something positive, that the department head of the property's housekeeping reached out personally and has offered apology on our experience. I have to give codus to their department head for that...and that it is appreciable of them to reach and show that they care about the experience of their guests and hopefully be able to improve from our experience.
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