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| - This is the first Yelp review under four stars I have ever given a business. I have a common skin condition called tinea versicolor that I needed treatment for. I looked online for local dermatolagists and noticed that Ahwatukee Skin and Laser received excellent reviews, so I scheduled an appointment at their office. The doctor was very nice, looked at my condition, confirmed the diagnosis, and prescribed me medication for it. During my visit, she asked if she could take a quick look at my back for any unusual freckles. She noticed one that seemed abnormal, so she asked me if she could take a quick sample of it, so I said "sure". When I my visit was over, I aksed if I needed to do anything else other than pay my co-pay, and was told I was all set. Several months later, I received a bill for a $100.00 - the office billed my insurance company for a "minor surgery" when the doctor took a sample of my freckle, and now I had to pay out of pocket for it. I asked why I wasn't informed of this during my visit - their front office personnel told me this was "standard practice". I don't know about you, but I like to know the cost of a product or service before I agree to purchase it. Now, I just received a bill for "NO SHOW" to an appointment that I never scheduled. Apparently, the office personnel scheduled my appointment a full year in advance without notifying me and notified me by voicemail two days prior to my appointment. It took the office staff over three months to respond to my initial inquiry and now they are wanting to charge me all late fees on my bill. Not a happy customer.
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