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  • Updated Review December, 2015 When we purchased our home early in 2014, we had been informed by the home inspector that our HVAC system was over 15 years old and that we should expect to replace it in the future. During a recent cold snap, we needed warm air, but found our system would not function (glad this didn't happen when we needed the AC this past summer!). Howard Air was called (they kindly bumped up our previously scheduled maintenance visit) and Bryan, our usual tech confirmed that our system was in need of expensive repairs (confirmed by competing bids we received over the next two days by other HVAC companies) or replacement. Bryan made arrangements for Scott Bird, a senior HVAC consultant to visit our home & provide a detailed analysis & presentation. Scott arrived the next day and at the conclusion of his thorough inspection of our HVAC, roof & attic, gave us a detailed presentation of our options. Scott (he has an engineering background) answered each of our questions and concerns. We decided not waste further money on an 18 year old system and went with a replacement. We received bids from a total of 3 HVAC companies and chose Howard Air as they best provided the best overall option for us. Scott also had one of their techs to provide emergency repairs (free of charge) to our old HVAC so we had heat until the new unit could be installed several days later. The day of the install, the lead tech Kyle (courteous, professional) did an outstanding job with the rest of his team during the entire process. We received a text and email with his photo and estimated (right on time) arrival. They expertly removed our old HVAC and installed the new one with a huge crane (they were careful and did not damage our palm trees or roof) and carefully cleaned up when finished. Kyle also provided detailed instructions (a booklet was included) on our new thermostat. We are very satisfied with the way Howard Air professionally resolved our HVAC issue from beginning to end. Special thanks to Scott & Bryan (you guys Rock!), Kyle (friendly & professional) and Amber (thanks for everything!) and also the emergency tech (that guy was great and I'm embarrassed I cannot recall his name.) at Howard Air! Hook 'Em!
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