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  • I contacted Mr Waterheater on a Sat., as my tank was leaking. They came early Monday, as promised. The installers were very professional and did an excellent job. My complaint is with the price I was quoted. The quote was for $700. No mention was made of any additional fees. The bill was an additional $90, $30 of which I ok'ed to move the expansion tank. There was a $10 removal fee, which I was not told about & an additional $50 fee because I had a water softener. When I called to question the price, I was told the quote was between $700-$750. It was not. When I originally mentioned the water softener, I was told it would be no problem. These were, pure and simple, add on fees because they knew they could do it. I'm not a complainer, but feel I was taken advantage of. If they insist on the other quote, I would challenge them to replay the call, as most companies record their calls today.
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