While petsmart does a nice job grooming my dog, I'm very upset with the process. There is no reason why they should be making an appointment for a specific time, if the dog is pretty much ignored for 3 of the 4 hours that they are there. I would much prefer him to be home with me, and not in a crate in an unfamiliar place.
The process is that he arrives, gets bathed and then left in the crate to dry off until the groomer has time to groom him. My dog gets easily stressed out and that is very upsetting for me.
Very disappointed in the service and the process. We will not be going back to petsmart for grooming. There are way better groomers out there that are more convenient and less stressful for the dogs.