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| - I try my best to not write reviews when I am emotionally charged - I give it 24 hours to cool off, so I can jot something halfway decent and objective. 6 months later, I am STILL cheesed so be warned, this may just turn into a long rant.
This is not the first time I've been to this place - I have been here at least 2 times before mostly on insistence of friends,far and few in between -which should have been a good indication that I wasn't going to be happy.. This time was no different. It was a bday dinner for a friend and probably only one that would accept such a large group (there was 12 of us I think) on short notice.
Of course I arrived fashionably late (30minutes) which the waiter kindly to point it out to me, when the food started arriving, but I am skipping forward here.
When I arrived, I was surprised that the waiter promptly asked me for my drink order, which lead me to believe that he's going to be awesome: of course not. I think I spent good 20 minutes mauling over the menu and good 20 minutes looking for my waiter. In fact, we had to go ask someone where our waiter was. Which was a bizzare, as the place was far from "popping"; in fact, there was one table of 5 behind us and a table of 6 or 7 to the left of us and the section was quite empty. Had I been the waiter I would be lingering around to ensure maximum satisfaction and of course, tip. Apparently the waiter and I didn't see eye to eye on this view, as finding him was like finding Waldo - Waldo was easier.
We finally order - I get an iced tea, crab cakes and something pasta. Chatter away - I go on a hunt for a last cigarette of life - and fail. I return and notice :the table left to us is constantly being attended to, and from what I understand they arrived only shortly before I, yet there they are, getting the food before us. Is it because the table consisted of men and we were a table of 12 Asian woman?and really, as a male server, shouldn't you be extra nice to the women then the men, considering we tend to tip better? WHATEVER. I also noticed that my crab cakes have arrived which was wonderful; it was going to be GRAND after all. NOT TRUE.Our waiter simply disappear into the void to never be found -we had to constantly ask others where he was and each time there was no guarantee that he would reappear.
The reason for this odd behaviour was because we are large enough of a group that the tips will be included in the final bill automatically so the waiter doesn't have to work at all for it, whereas the others are just small enough that he needed to work his magic for the tip.
We finally start to get our food; by this point the we've been waiting at least 15 full minutes since arriving. The waiter tells me upon eye contact, that my food will be coming late because I arrived late. I said, that's fine but where is my iced tea? I bit my tongue and didn't mention that my crab cakes have already arrived, so don't give me this poop about my food being late cuz I was late; I worked in service for a very long time and I can tell u otherwise , *humph*
Of course my food arrived with the food of few others who have been patiently waiting since the start, except one. And her food was a burger - probably the easiest thing to put together. We had to get a manager to figure out where that burger was and when it arrived it wasn't edible.They gave a complimentary caesar salad for her, which was nice - but she had to eat all by herself now. The cheesecake I had requested for the bday girl was also missing.
By this point, I am thoroughly pissed off and stomp off to speak with the floor manager. What I noticed about this place- EVERY TIME I got up the staff assumed that they knew where I was going to go. When I went on a hunt for the last cigarette the floor manager shouted the directions to the washroom to me;when I was looking for the manager they assumed I was still looking for the washroom and barked the direction to me before I can speak.
I spoke to the manager - this was an unacceptable service at any level of restaurant (I didn't know THIS was a 5 star?!price maybe)- this was supposed to be special night and it has turned into a stressful disaster. I hope he was going to comp the burger at the very least - which he apparently was going to give thought. He was going to send the cake right away though and speak to the staff.
Few minutes later the waiter came to ask when he can bring the cake and ruined the surprise,because people were "eating." I snapped to let him know that they had not touched the food for at least 10 minutes and if he could bring the cake now, that would be FABULoUs.
We did pictures. The angry birthday girl had a chat with the manager and gets a complimentary glass of wine.He said the bills would be separated - and we took that to mean that the automatic tip will not be included - but it did. OMG I can go on but there is a word limit; short end - blacklisted.
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