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  • The service at this facility is awful. Like the previous reviewer we went through this company because the insce company recommended them... our first mistake. Dropped car off Jun 11, told it would be ready on the 18th. On the 18th we phoned them (not the other way around) and was informed there was more damage than they originally told us and they now needed a new skin which was on order and arriving the next day - so car would be ready on 21. On 20 they called and said door had been delayed due to floods in Calgary (they had previously told us the door would be in before the floods). Upon checking we found out the skin had not been on order at all when they had said it was and they "no longer knew" when the car would be ready but would call us on Jul 2 with an update. We called them on Jul 2 and were told the skin was in and they would call and let us know when it would be ready. At that time we were told they had forgotten to order the "tape" they needed, after that excuse the next one was they had ordered the Incorrect tape!!! Eventually they finally committed to have the car ready for Friday Jul 5th. On Jul 5th they called around 2.00ish to advise the car would be ready at 4.30 on a Friday!!! Since they aren't open on a Sat we had to wait until the Tuesday after a long week-end to recover our car!!! Seriously?? Aside from the general incompetence, what really irritated us was the constantly changing stories depending on who you spoke to! Never again!
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