The owner of this you haul is extremely rude to customers. I thought I had 24 hours for the rental. So when I didn't bring it back on time he called me in rude tone telling me to bring the truck back right away. We were in the middle of finishing our move. I asked if I could just keep it and pay the extra money and he said no customers need it bring it back right now!... It shocked me that he wouldn't budge on coming up with a solution!!!!! Just said I need the truck back now!... If it was my store I would have at least offered some kinda different truck. Or been some what nice to my customer even if they made a mistake. We had to find a different truck from a completely different company and it rued our whole moving day.